Cookie Policy

This Cookie Policy explains how CrownGold Casino uses cookies and similar technologies when you visit our website (the “Site”). It describes what cookies are, why we use them, the types of cookies that may be set, how third parties may be involved, and how you can manage your preferences.

By continuing to use the Site, you agree to the use of cookies as described in this policy, unless you change your settings using our cookie tools (where available) or your browser controls.

Cookies, Explained in Plain English

Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They help the Site recognize your device, remember your choices, and support key features like logging in, keeping the Site secure, and loading pages efficiently.

We may also use similar technologies (such as pixels, SDKs, local storage, and device identifiers). For simplicity, we refer to all of these as “cookies.”

Why We Use Cookies (And What You Get From Them)

We use cookies to deliver a smoother, safer, and more personalized experience, including:

• Making the Site work properly (navigation, session continuity, account access)
• Protecting you and the platform from fraud, abuse, and unauthorized access
• Improving performance, page speed, and stability across devices and browsers
• Understanding how visitors use the Site so we can improve layout, content, and features
• Remembering your settings (like language and certain preferences)
• Showing relevant offers and measuring how well promotions perform (where permitted by law and your consent choices)

The Types of Cookies We Use

We use different categories of cookies depending on the function they perform. Some are set by us (first-party cookies) and some are set by partners (third-party cookies).

Essential Cookies - Powering Core Site Access

Essential cookies are required for the Site to function. They support critical features such as:

• Security controls and fraud prevention
• Authentication and session management (keeping you logged in as you move between pages)
• Load balancing and basic site functionality

Because these cookies are necessary to provide the Site, they generally cannot be switched off using consent tools. Blocking them in your browser may cause parts of the Site to stop working.

Functional Cookies - Remembering Your Preferences

Functional cookies help the Site remember choices you make, improving convenience and consistency. They may be used to:

• Store language and region preferences
• Keep certain interface settings consistent
• Reduce the need to re-enter information

If you disable functional cookies, some personalized features may not work as intended and you may need to reselect preferences each time you visit.

Performance and Analytics Cookies - Improving Speed and Experience

Performance (analytics) cookies help us understand how visitors use the Site. For example, they may measure:

• Which pages are visited most often
• How users move around the Site
• Whether errors occur and where performance can be improved
• Aggregated usage patterns across devices and browsers

These insights help us fine-tune the Site so it loads reliably, feels responsive, and is easier to use. Where required, we will ask for your consent before using analytics cookies.

Marketing Cookies - Measuring Promotions and Relevance

Marketing cookies may be used to help deliver more relevant advertising and to measure the effectiveness of campaigns. They can:

• Limit how often you see the same ad
• Track whether a promotion was viewed or clicked (in a privacy-respectful, lawful way)
• Help tailor offers based on browsing activity, where permitted and based on your choices

If you decline marketing cookies, you can still use the Site, but you may receive less relevant promotional content.

Third-Party Cookies and Services

Some cookies on the Site may be placed by third parties that provide services on our behalf, such as:

• Analytics providers (to help measure site usage and performance)
• Security and fraud-prevention services
• Advertising and marketing technology partners (where enabled by your consent)
• Payment and verification tools that support transactions and account protection

These third parties may collect information about your device and interactions with the Site in accordance with their own privacy policies. We encourage you to review those policies when relevant.

Your Consent Choices (And How to Change Them)

Depending on your location, we may display a cookie banner or preference tool that lets you accept, reject, or customize non-essential cookies. You can change your choices at any time using our cookie settings tool (if available on the Site).

If a cookie preference tool is not available in your region, you can still control cookies using your browser settings, as described below.

Manage, Disable, or Delete Cookies in Your Browser

Most browsers allow you to control cookies through settings, including blocking cookies, deleting existing cookies, or allowing cookies only from specific sites. The exact steps vary by browser, but typically you can find cookie controls under Settings - Privacy - Cookies (or similar).

If you delete cookies, you may need to sign in again and reset certain preferences. If you block cookies entirely, essential features (like account login, security checks, and some payment-related flows) may not function properly.

How Cookie Choices Can Affect Gameplay and Site Features

Cookie settings can directly impact your experience. For example:

• Blocking essential cookies may prevent secure login or cause pages to fail to load correctly
• Disabling functional cookies may reset preferences between visits
• Rejecting analytics cookies may limit our ability to identify and fix performance issues quickly
• Rejecting marketing cookies may reduce the relevance of offers you see, without affecting access to the Site

How Long Cookies Stay on Your Device

Cookies can be:

• Session cookies, which expire when you close your browser
• Persistent cookies, which remain for a set period or until you delete them

Retention depends on the cookie’s purpose and your browser settings. We aim to keep cookie durations proportionate to their function.

Policy Updates - Staying Current

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how the Site operates. When we update it, we will post the new version on this page. Continued use of the Site after updates means you accept the revised policy, to the extent permitted by applicable law.

Questions or Privacy Requests

If you have questions about this Cookie Policy or how cookies are used at CrownGold Casino, contact our support team at support@crowngold.com. You may also want to review our related privacy information on the Site for details about how we handle personal data.